At Westgate Recovery, we respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our website and services. By accessing or using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect personal information necessary to provide our services, communicate with you, and improve our offerings. This may include:

• Personal Information: Your name, email address, billing address, and payment information.
• Usage Data: Information on how you interact with our website, such as IP addresses, browser type, and pages visited.
• Device Information: Data about the device you use to access our services, including device identifiers.

We may also collect additional information if you voluntarily provide it, such as when you contact us for support or complete optional forms.

2. How We Use Your Information

Westgate Recovery uses the information we collect to:

• Provide, operate, and improve our letter of demand services.
• Process your transactions and send related information, including purchase confirmations and invoices.
• Communicate with you regarding your account, respond to inquiries, and offer customer support.
• Improve our website, services, and user experience by analyzing usage trends.
• Send you updates, promotional materials, and other information relevant to our services (only if you have opted in to receive such communications).

3. Legal Basis for Processing Personal Information

In accordance with Australian law, Westgate Recovery processes your personal information on the following legal bases:

• Contractual Necessity: We process personal data as necessary to perform our contract with you, including providing the services requested.
• Consent: We process your personal information based on your consent for specific marketing activities or data handling practices where consent is legally required.
• Legitimate Interest: We may process information as part of our legitimate interest in running and growing our business, such as improving our services.

4. Disclosure of Your Information

We will not share, sell, or otherwise distribute your personal information to third parties, except as outlined below:

• Service Providers: We may engage trusted third-party service providers to perform essential services, such as payment processing, hosting, and data analysis. These providers have access only to the information necessary to perform their services and are required to protect your data.
• Legal Compliance: We may disclose your information when required by law or if we believe it is necessary to comply with a legal obligation, protect our rights, or defend against legal claims.
• Business Transfers: If Westgate Recovery is involved in a merger, acquisition, or asset sale, your personal information may be transferred as part of that transaction.

5. Security of Your Information

We implement commercially reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. This includes secure servers, encryption, and internal protocols. However, no transmission of information over the internet is entirely secure, and we cannot guarantee the complete security of your data.

6. Your Rights

Under Australian privacy laws, you have the right to:

• Access: Request access to the personal information we hold about you.
• Correction: Request correction of any inaccuracies in your personal information.
• Deletion: Request deletion of your personal information where it is no longer necessary for the purposes collected or processed.
• Objection and Restriction: Object to or request restriction of processing, particularly where processing is based on legitimate interests or direct marketing.

If you wish to exercise any of these rights, please contact us at [Your Contact Email]. We may require verification of your identity before fulfilling any requests.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. After this period, personal data will be securely deleted or anonymized.

8. Cookies and Tracking Technologies

Westgate Recovery uses cookies and similar tracking technologies to enhance user experience, analyze website traffic, and collect information on your browsing behavior. Cookies are small files stored on your device that help us remember your preferences and improve functionality. You can manage cookie preferences through your browser settings.

9. International Transfers

Westgate Recovery primarily stores and processes data within Australia. Should your information be transferred to a third party or service provider outside Australia, we will take reasonable steps to ensure your data is handled in compliance with Australian privacy standards and that appropriate safeguards are in place.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, and other factors. Changes will be posted on this page with an updated “Effective Date.” Your continued use of our services after such changes constitutes acceptance of the revised policy.

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us.